Thursday, 31 March 2011
Apply controls without strangling the business
I know I have just done one blog but there is a phrase in it that I think needs a little explanation as I think it really does sum up the challenge facing senior managers in many organisations, not just the police
But since this is about me and my context is the police then here goes..........
Applying controls without strangling the business.
How do we ensure that when we are creating policy, that we are not, through some inadvertant action, "strangling the business" ?
How easy it is to respond to something that has gone wrong by banning something, reacting with a macho "never again" attitude ?
How easy it would be to just shut things down or create a range of measures that prevent action rather than support it ?
A leadership culture is needed that acknowledges the presence of risk,but seeks to manage that risk not avoid it all together.
Without reference to the vernacular we know that some times Things Happen. How we react, particularly as senior management in redesigning or re-engineering the policy context, defines us as leaders.
I would like to think that I would not over-react, or put in place a multi-layerd strategy, even with good intent, that stops my staff from acting or delivering to our objectives.
Yet as well as having an open mind to such a possibility, how will I know? In an organisation that is a command hierachy, how can I ensure that my staff will let me know if I do re-engineer a policy, and in so doing, create chaos.
Two skills therefore needed..
1. The ability to appreciate the possible or likely consequences of a change or a new requirementon staff ability to work effectively
2. The creation of an environment where despite the "rank structure" people feel free to outline unintended consequences in such time that allows speedy correction
I suppose this also dictates that for 2 above to succeed we need
3. The ability to accept criticism and fix things, having the humilty to change when necessary.
So if I ever apply controls that strangle the organisation...............let me know
Popular Posts in last 7 Days
Last week I became embroiled in an incident that played out on Twittter. The details are not relevant here but suffice to say someone neede...
Last week ACPO brought some people together to look at the way we are addressing Social Media. Or should we call it Social Networking? I wi...
So Saturday was the Big March. Anywhere between 300 and 500,000 peaceful protesters protesting. All magnificently managed by the Met suppo...
The guy behind the swim is Najib Belhadi Here is his swimming CV http://openwaterpedia.com/index.php?title=Nejib_Belhedi A remarkable and...
I am helping Leeds University with a business Cybercrime Survey go to www.bit.do/cybersurvey to complete it or use the QR code. Many thanks
Having posted some comments concerning my various trips I thought I would get back to policing. Here are some personal thoughts about our c...
Many people are told when they call the police to report a fraud, especially a cyber based one that they should call ActionFraud or report ...
Following last week’s launch of The Cyber Security Breaches Survey which found that one in four large firms are experiencing a cyber br...
Every year to check I am still relatively healthy and not been spoilt or rendered unhealthy by copious pies I do my annual physical. Mt Vent...