tag:blogger.com,1999:blog-5462887457092392687.post4632318278489052963..comments2022-12-07T10:37:33.605+00:00Comments on Stuart Hyde QPM: Social media and the PoliceAnonymoushttp://www.blogger.com/profile/07240891404390138347noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-5462887457092392687.post-24434348329700717942011-03-30T10:49:37.723+01:002011-03-30T10:49:37.723+01:00I am seriously thinking about starting a Twitter a...I am seriously thinking about starting a Twitter account for my community response team. Another sgt and I supervise 11 officers and 2 PCSOs and I think that a twitter account would allow us to engage and communicate with our communities and capture audiences that do not read the local press. <br /><br />The purpose of this would be to; Reassure, inform and engage with our communities.<br /><br />It would be like a very editted e-pocket note book that officers would update after every visible job they deal with. For example and update on an RTC that motorists have driven by, a warrant conducted in a neighbourhood etc. It could be useful tool. Immediate notice of a temporary road closure, missing person enquiries (especially as most of Cumbris's mispers are teenagers) could be speeded up and messages could be passed with out the delays or filters in the traditional media.<br /><br />Just as importantly public queries and concerns could be noted and acted upon. A dialogue would be in place each time my shift were on duty with clear tweets given about when we are on and off duty.<br /><br />As I learnt in our SN/M workshop last week it is best to start off small and grow organically. This would allow officers to gain confidence with a completely new tool and train themselves through practice. Other shifts and depts could be added later.<br /><br />There are risks especially about releasing information though. Data protection and dislcosure rules must be obeyed. Security and integrity of the account must also be maintained.<br /><br />I do not think a formulated strategy wil work with SN/M. There will be numerous dead ends, obstacles and hiccups made. I do not know if a set strategy work compliment this. I believe we need to have an emergent strategy that is reviewed regularly that can deal with SN/M. We do not know what the end state is. Understandably, there is no concrete vision of where we want to be and what success looks like.<br /><br />We do need to engage more. Policing teams in PSNI have followings of 7,000 which is excellent. Cumbria could achieve that but is a high number of followers a success? I think the strategy we need for this idea needs to be fluid and it needs closely reflect the lessons we learn on this new venture. Formed not formulated.<br /><br />There is huge positive potential.Dan St Quintinhttps://www.blogger.com/profile/15749941499595201731noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-50233164975528466042011-03-22T09:43:53.997+00:002011-03-22T09:43:53.997+00:00Sir, as you are well aware one of the services maj...Sir, as you are well aware one of the services major ambitions is to effectively engage with the community it serves, social media appears to enables us to both develop and inform our communities, in an instinctive way.<br /><br /> Rebecca (Barrow CDRP) also makes a very good point when she speaks of the “immediacy” aspect of such types of communication. For instance the service sometimes speaks of its difficulty in reaching so called hard to reach groups; this is where SM really comes into its own, allowing total flexibility as to when and how the contributor responds / accesses such forums . <br /><br />Most people are now accessing social media via smartphones or similar devices, this allows for almost immediate connectivity, something younger generations not only understand but positively demand. Popular analysis seems to support the idea of being forward thinking now, in order to have any chance of capturing/maintaining communication with this group in the future. <br /><br />I think the service sometimes forgets just how interested the wider community is in what we do and how we deliver services, particularly at times of difficulty. There are now increasing numbers of senior officers such as yourself who are playing a major role in expanding this area of public engagement. Personally I think this style is in keeping with today’s demands and personalises our desire to be approachable, accessible and transparent.<br /><br />So what do the police get out of S/M, answer (in my opinion) lots, with the main areas being, fast time connectivity with both its public and staff, the ability to seek feedback with regards to how we deliver services / initiatives, to communicate information relevant to threat/ harm including information requests and finally and importantly inform the wider community of our successes which ultimately supports community reassurance. <br /><br />I accept however, as always there is a flipside to such an open style of communication, which obviously and rightly allows us to be criticised when appropriate. I believe this to be a positive thing as it allows for genuine feedback with regards to the work we do. Personally I am thankful for the Constabulary’s style of leadership which allows staff to feel empowered to make effective use of social media / networking.Mike O Haganhttps://www.blogger.com/profile/08531241785497322984noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-53202508723823240992011-03-22T09:34:43.851+00:002011-03-22T09:34:43.851+00:00Sir, as you are well aware one of the services maj...Sir, as you are well aware one of the services major ambitions is to effectively engage with the community it serves, social media appears to enables us to both develop and inform our communities, in an instinctive way.<br /><br /> Rebecca (Barrow CDRP) also makes a very good point when she speaks of the “immediacy” aspect of such types of communication. For instance the service sometimes speaks of its difficulty in reaching so called hard to reach groups; this is where SM really comes into its own, allowing total flexibility as to when and how the contributor responds / accesses such forums . <br /><br />Most people are now accessing social media via smartphones or similar devices, this allows for almost immediate connectivity, something younger generations not only understand but positively demand. Popular analysis seems to support the idea of being forward thinking now, in order to have any chance of capturing/maintaining communication with this group in the future. <br /><br />I think the service sometimes forgets just how interested the wider community is in what we do and how we deliver services, particularly at times of difficulty. There are now increasing numbers of senior officers such as yourself who are playing a major role in expanding this area of public engagement. Personally I think this style is in keeping with today’s demands and personalises our desire to be approachable, accessible and transparent.<br /><br />So what do the police get out of S/M, answer (in my opinion) lots, with the main areas being, fast time connectivity with both its public and staff, the ability to seek feedback with regards to how we deliver services / initiatives, to communicate information relevant to threat/ harm including information requests and finally and importantly inform the wider community of our successes which ultimately supports community reassurance. <br /><br />I accept however, as always there is a flipside to such an open style of communication, which obviously and rightly allows us to be criticised when appropriate. I believe this to be a positive thing as it allows for genuine feedback with regards to the work we do. Personally I am thankful for the Constabulary’s style of leadership which allows staff to feel empowered to make effective use of social media / networking.Mike O Haganhttps://www.blogger.com/profile/08531241785497322984noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-72361428515648504732011-03-21T20:29:50.271+00:002011-03-21T20:29:50.271+00:00Sir, as you are well aware one of the services maj...Sir, as you are well aware one of the services major ambitions is to effectively engage with the community it serves, social media appears to enables us to both develop and inform our communities, in an instinctive way.<br /><br /> Rebecca (Barrow CDRP) also makes a very good point when she speaks of the “immediacy” aspect of such types of communication. For instance the service sometimes speaks of its difficulty in reaching so called hard to reach groups; this is where SM really comes into its own, allowing total flexibility as to when and how the contributor responds / accesses such forums . <br /><br />Most people are now accessing social media via smartphones or similar devices, this allows for almost immediate connectivity, something younger generations not only understand but positively demand. Popular analysis seems to support the idea of being forward thinking now, in order to have any chance of capturing/maintaining communication with this group in the future. <br /><br />I think the service sometimes forgets just how interested the wider community is in what we do and how we deliver services, particularly at times of difficulty. There are now increasing numbers of senior officers such as yourself who are playing a major role in expanding this area of public engagement. Personally I think this style is in keeping with today’s demands and personalises our desire to be approachable, accessible and transparent.<br /><br />So what do the police get out of S/M, answer (in my opinion) lots, with the main areas being, fast time connectivity with both its public and staff, the ability to seek feedback with regards to how we deliver services / initiatives, to communicate information relevant to threat/ harm including information requests and finally and importantly inform the wider community of our successes which ultimately supports community reassurance. <br /><br />I accept however, as always there is a flipside to such an open style of communication, which obviously and rightly allows us to be criticised when appropriate. I believe this to be a positive thing as it allows for genuine feedback with regards to the work we do. Personally I am thankful for the Constabulary’s style of leadership which allows staff to feel empowered to make effective use of social media / networking.Mike O Haganhttps://www.blogger.com/profile/08531241785497322984noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-75674597513657877642011-03-21T20:03:56.368+00:002011-03-21T20:03:56.368+00:00Social Networking and Media is a very powerful too...Social Networking and Media is a very powerful tool that is sadly underused by most police forces. Sure, they may have a "corporate" feed but there's no feeds relevant to various areas.<br /><br />This could be incredibly useful for Neighbourhood Policing, especially now that the funding for it is being greatly reduced. Lines of communication can be established through sites such as Twitter and Facebook. The user can also choose how "seriously" they use the lines, too. They could use it for important things such as informing about crimes, or they could use it just to chat with their local CBM or PCSOs and build rapport. <br /><br />Both usages are important, but what is more important is that it is on the user's terms, unlike a phone conversation where there is a set purpose.<br /><br />Police Officers and Staff are given the powers of investigation and arrest... I think they can be trusted writing on a SN/M website sensibly!Adam Heslophttps://www.blogger.com/profile/07042058893800448900noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-71872884376206842172011-03-21T19:18:00.714+00:002011-03-21T19:18:00.714+00:00Sir, as you are well aware one of the services maj...Sir, as you are well aware one of the services major ambitions is to effectively engage with the community it serves, social media appears to enables us to both develop and inform our communities, in an instinctive way.<br /><br /> Rebecca (Barrow CDRP) also makes a very good point when she speaks of the “immediacy” aspect of such types of communication. For instance the service sometimes speaks of its difficulty in reaching so called hard to reach groups; this is where SM really comes into its own, allowing total flexibility as to when and how the contributor responds / accesses such forums . <br /><br />Most people are now accessing social media via smartphones or similar devices, this allows for almost immediate connectivity, something younger generations not only understand but positively demand. Popular analysis seems to support the idea of being forward thinking now, in order to have any chance of capturing/maintaining communication with this group in the future. <br /><br />I think the service sometimes forgets just how interested the wider community is in what we do and how we deliver services, particularly at times of difficulty. There are now increasing numbers of senior officers such as yourself who are playing a major role in expanding this area of public engagement. Personally I think this style is in keeping with today’s demands and personalises our desire to be approachable, accessible and transparent.<br /><br />So what do the police get out of S/M, answer (in my opinion) lots, with the main areas being, fast time connectivity with both its public and staff, the ability to seek feedback with regards to how we deliver services / initiatives, to communicate information relevant to threat/ harm including information requests and finally and importantly inform the wider community of our successes which ultimately supports community reassurance. <br /><br />I accept however, as always there is a flipside to such an open style of communication, which obviously and rightly allows us to be criticised when appropriate. I believe this to be a positive thing as it allows for genuine feedback with regards to the work we do. Personally I am thankful for the Constabulary’s style of leadership which allows staff to feel empowered to make effective use of social media / networking.Mike O Haganhttps://www.blogger.com/profile/08531241785497322984noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-40303582451619758902011-03-21T19:01:40.132+00:002011-03-21T19:01:40.132+00:00This comment has been removed by the author.Mike O Haganhttps://www.blogger.com/profile/08531241785497322984noreply@blogger.comtag:blogger.com,1999:blog-5462887457092392687.post-51157473756241997272011-03-21T10:08:20.999+00:002011-03-21T10:08:20.999+00:00I think we all like the immediacy the internet and...I think we all like the immediacy the internet and online social networking provides. Even if I cannot answer queries straight away I think people feel like they will get a quicker response as they are asking a real person rather than contacting an organisation. I have regular questions via Faceboook, most of which I cannot answer myself but people don't mind waiting for me to find out and they appreciate the honesty that 'live' social networking promotes.<br />Rebecca, Barrow CDRPRebecca Robsonhttps://www.blogger.com/profile/05233058465132795952noreply@blogger.com